Return, Refund & Defective Product Policy

Last Updated: June 25th 2026

At Ride-On-Cars (operated by KEVIAN BV), we strive to ensure every customer receives a high-quality product. Please read this policy carefully before requesting a return, replacement, or refund.

1. Return Eligibility

Products may be returned within fourteen (14) days of delivery if they arrive damaged, defective, or materially different from the product ordered.

To be eligible for a return, customers must:

• Contact us within 14 days of receiving the product.
• Provide photographs and/or videos clearly showing the issue.
• Retain the original packaging whenever possible.
• Provide proof of purchase.
• Follow our troubleshooting and claims process before a return is authorized.

Returns shipped without prior authorization may be refused.

2. Defective or Damaged Products

Ride-on cars and similar products contain batteries, motors, electronics, and numerous individual components. Many issues can be resolved quickly by replacing a specific part rather than returning the entire product.

If a product arrives defective or develops a manufacturing defect within the return period, customers must first contact our support team and provide photographs or videos of the issue.

Upon review, we may, at our sole discretion:

• Provide troubleshooting assistance.
• Send replacement parts free of charge.
• Exchange the product.
• Authorize a return for refund.

If a return is approved because of a verified manufacturing defect, shipping damage, or fulfillment error, we will provide a prepaid return label or reimburse reasonable return shipping costs.

3. Missing Parts

Customers must inspect their order promptly upon delivery.

If parts are missing, customers must notify us within 14 days of delivery. We will provide replacement parts at no additional charge.

Missing parts claims submitted after 14 days may not be eligible for free replacement.

4. Customer Remorse Returns

Returns requested because:

• The customer changed their mind.
• The item is no longer wanted.
• The customer ordered the wrong product.
• The product does not meet personal preferences.
• The customer failed to review product specifications before purchase.

are considered customer-remorse returns.

Customer-remorse returns may be accepted within 14 days of delivery only if:

• The product is unused.
• The product has not been assembled.
• The product remains in new condition.
• All original packaging, manuals, accessories, and parts are included.

Customers are responsible for all return shipping costs associated with customer-remorse returns.

Original shipping charges are non-refundable.

A restocking fee of up to 15% may be deducted if the returned product is not received in new, resalable condition.

5. Assembly and Usage

Products that have been fully assembled, used outdoors, modified, damaged through misuse, or subjected to improper installation may not be eligible for return.

Minor cosmetic imperfections that do not affect functionality are not considered defects.

Normal wear and tear is not covered under this policy.

6. Non-Returnable Items

The following items are not eligible for return:

• Products damaged by misuse, abuse, neglect, accidents, or unauthorized modifications.
• Products with missing components not originally reported.
• Products returned without authorization.
• Products returned after the applicable return period.
• Clearance, final-sale, customized, or personalized products.
• Consumable items such as batteries that have reached the end of their normal service life.

7. Return Authorization Process

To initiate a return request, customers must contact our support team and provide:

• Order number.
• Description of the issue.
• Photographs or videos showing the condition of the product.
• Contact information.

Our support team will review the claim and provide return instructions if a return is approved.

Returns sent without a Return Authorization may be refused or delayed.

8. Refund Processing

Once a returned product is received and inspected, we will notify the customer of the outcome.

If approved, refunds will be issued to the original payment method.

Refunds are generally processed within 5-10 business days after inspection of the returned item.

Shipping fees are non-refundable unless the return results from our error, shipping damage, or a verified manufacturing defect.

9. Chargebacks and Disputes

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute. Most issues can be resolved quickly through replacement parts, technical support, exchanges, or refunds where appropriate.

10. Contact Information

For all return, warranty, and support requests, please contact:

Ride-On-Cars.com

Operated by KEVIAN BV,

Vinkenbosstraat 25, 3001 Leuven, Belgium

Contact us using the Contact form

Customer Service: +1 781 222-0888

Website: www.ride-on-cars.com

Email: info@ride-on-cars.com