Shipping policy

Shipping Policy

Last Updated: June 25th, 2026

Thank you for shopping with Ride-On-Toys (operated by KEVIAN BV). This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing

Orders are typically processed within 1-3 business days after payment is received.

Orders are processed Monday through Friday, excluding weekends and U.S. federal holidays.

During periods of high demand, product launches, promotions, or holiday seasons, processing times may be extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information.

2. Shipping Locations

We currently ship to addresses within the United States.

At this time, we do not ship to P.O. Boxes, APO/FPO addresses, or locations outside the United States unless otherwise specified.

3. Estimated Delivery Times

Most products are shipped from fulfillment centers located within the United States.

Typical delivery times are:

Processing Time: 1-3 Business Days
Transit Time: 3-7 Business Days
Total Estimated Delivery Time: 4-10 Business Days

Delivery estimates are provided in good faith and are not guaranteed.

4. Holiday and Peak Season Delays

During busy periods such as:

Black Friday
Cyber Monday
Christmas Season
New Year's Period
Major Promotional Events
National Holidays

processing and delivery times may be longer than normal.

Additional delays may occur due to weather events, carrier backlogs, supply chain disruptions, or other unforeseen circumstances.

5. Tracking Information

Once your order has shipped, tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to become active within the carrier's tracking system.

6. Multiple Shipments

Some orders may ship from different fulfillment centers.

As a result, products within the same order may arrive separately and may be accompanied by multiple tracking numbers.

No additional shipping charges will apply.

7. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping information is accurate and complete.

We are not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided during checkout.

8. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please:

Verify the shipping address.
Check with family members or neighbors.
Look around your property.
Contact the shipping carrier directly.

If the package remains missing after these steps, please contact us for assistance.

9. Damaged Shipments

If your package arrives damaged, please contact us within 48 hours of delivery.

To assist with the claim process, please provide:

Photos of the shipping box.
Photos of any damaged products.
Your order number.

10. Shipping Delays Beyond Our Control

While we strive to meet all estimated delivery times, we are not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

Severe weather conditions.
Natural disasters.
Carrier delays.
Supply chain disruptions.
Labor disputes.
Government actions.
Other force majeure events.

11. Contact Information

If you have questions regarding shipping or delivery, please contact us:

Ride-On-Cars.com

Operated by KEVIAN BV,

Vinkenbosstraat 25, 3001 Leuven, Belgium

Customer Service: +1 781 222-0888

Website: www.ride-on-cars.com

Email: info@ride-on-cars.com